Shipping policy
We offer Free Ground Shipping within the contiguous United States: AK, HI and Puerto Rico do not apply. Free Ground/Economy Shipping can ship out via UPS Ground or USPS Priority/Ground Advantage, these shipping methods are at the discretion of our Shipping Department.
Please note that with Free Shipping, we do not guarantee any delivery time, insurance or tracking information, and with Free Shipping some orders can take up to 8 days to arrive. If you are in need of a faster delivery time, we highly suggest that you pay for a quicker method, as Free Shipping is based upon Economy (5 to 8 days), and is not guaranteed. If Free Ground/Economy Shipping does not arrive on time, it is the customer’s sole responsibility to choose the correct method for proper delivery.
Our processing time: 2-3 Business Days. If your order has not been shipped after three business days, some reasons for the delay could include the following:
• We are experiencing higher order volume during this time.
• We are on vacation, which will be previously notified by email and social media.
• Shipping address is outside of the continental United States.
• A payment issue may have occurred while placing the order.
If you need further assistance please email us to lulu@uniquebylinda.com, and we are happy to assist.
SHIPPING LIMITATIONS
When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Platform. All purchases from this Platform are made pursuant to a shipment contract. As a result, the risk of loss and title for items purchased from this Platform passes to you upon delivery of the items to the carrier.
We are NOT RESPONSIBLE FOR ANY SHIPPING DELAY once the package is in hands of the shipping carrier. It is the customers responsibility to contact the shipping carrier regarding any delay. Estimated delivery of your order can vary greatly, depending upon your location, and what shipping method you selected.
OTHER ORDER CONSIDERATIONS:
Shipping times may vary during high-volume order periods.
LOST ORDERS
If you feel that your order(s) have been lost in transit, please contact us with your order number for help. Depending upon the carrier, we can initiate a trace for you and determine what may be the problem with your delivery. If your package has been lost via the carrier, we can re-ship for you as soon as the carrier validates our claim.
Note: Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
INTERNATIONAL ORDERS
Unique by Linda, LLC offers shipping outside of The United States. For all international orders, certain duty fees or customs fees may be required upon delivery of your order. Please understand that we have no control over any duties, taxes, brokerage fees, or other such customs fees, and cannot be held liable for any such fees, no matter what the situation may be. Please know that we will do all that we are able to limit such fees for you in regards to customs, but please contact your local customs agent for further information, and be aware that certain shippers, may apply higher taxes or brokerage fees, as these shippers often utilize their own processing agents for a quicker delivery.
If you receive your order and do not pay the required taxes, fees, duties or brokerage fees, the order will be abandoned at your local customs facility. Please be very aware of all such fees & responsibilities regarding these matters, as once the package/order leaves our facility, we no longer have control over your order.
For certain countries or large value overseas transactions we may request additional proof of identity by supplying a photocopy of your photo ID and the front and back of the credit card used. We do not ship to the following countries due to the high rates of fraud: Indonesia, Nigeria, Turkey, Romania, Malaysia or Singapore.
Shipping times are estimated in business days, and do not include weekends or holidays. Shipping times are approximate and subject to change due to circumstances beyond our control. Longer delivery timeframes are applicable for shipping outside of the continental United States. Priority mail will not be an option. By requesting a USPS First Class or Priority mail international, you agree that it could take up to 45 days or more for your package to arrive. This service is not insured and tracking is not available once the package has left the United States. Please be sure that you are willing to take that risk. We do not and will not ship 1st Class International by our choice is ON YOU AND YOU ONLY. There are no guarantees on delivery time frames on international orders. Unique by Linda, LLC will not be responsible for delays in customs, customs fees, duties, taxes or brokerage fees. If a package is returned as undeliverable or refused by the customer through no fault of ours, the customer will bear the full cost of shipping, and no refunds will be given on the order.
Taxes, VAT’s & Customs
If your shipping location is in the State of Florida, local sales tax will apply to your order; for all other orders within the United States, no sales tax will be applied. Please note that although Unique by Linda, LLC does not apply any taxes to orders outside of the State of Florida, your state of residence or shipping destination may apply certain taxes via out of state orders, or may require tax related information via orders outside of your state. Please consult your city, county and state tax rates to determine if you are applicable for sales or use taxes.